Policy • Cancellations
Cancellation Policy
This policy explains how to cancel or reschedule a test or service at Lucknow Imaging Centre, and when you may be eligible for a refund after you cancel.
Effective 8 June 2023. Last updated 12 October 2026.
What this policy covers
This policy covers how you cancel or reschedule a scheduled service or test at Lucknow Imaging Centre, and when a refund for a cancelled service or test may be considered. A refund is money returned to you.
By using our services or tests and making a payment, you agree to be bound by this policy. "Bound by" means you accept it as a rule you must follow. If you do not agree, please do not use our services or tests, and please do not make a payment.
How to cancel or reschedule
If you need to cancel or reschedule, tell us as soon as possible. Please do it a reasonable time before your appointment. This page does not set a number of hours or days. The team will tell you when you ask.
To cancel or reschedule, contact us using the details at the end of this page.
Early notice helps us release your slot for another person. It also gives the team time to explain how rescheduling works and how to prepare.
Tests and procedures that need preparation
Some tests and procedures need preparation, such as fasting or a full bladder. A procedure or a prepared test may need a review by the team before it can be rescheduled.
When a refund may be considered
Cancelling does not automatically make you eligible for a refund. We consider a refund for a cancelled service or test on the basis below. Payment reviews follow the policies that apply, including our Refund Policy.
- Advance cancellation. If you cancel your scheduled service or test a reasonable time before the appointment, you may be eligible for a refund. We decide the exact timeframe for advance cancellation. This page does not state it. The team will tell you when you ask.
- We cannot provide the service. If we are unable to provide your scheduled service or test because of unforeseen circumstances or technical issues, you are eligible for a full refund.
How to ask for a refund after you cancel
To ask for a refund for a cancelled service or test, contact us directly using the details at the end of this page. We may ask you for details of the cancelled appointment, such as the appointment reference number, the date and the time.
If a refund is approved, we process it using the same payment method you used for the original payment, unless we agree something else with you.
A refund may be subject to administrative fees or deductions that we decide are necessary. An administrative fee is a charge for the cost of handling the refund. This page does not state any amount. The team will tell you what applies when you ask.
Services and tests that may not be refunded
Some services or tests may be non-refundable. This includes, but is not limited to, the items below. "Not limited to" means other services or tests may also be non-refundable.
- Services or tests already provided or consumed.
- Non-cancellable or non-transferable services or tests. These cannot be cancelled, or cannot be passed to someone else.
Updates, and changes we make
We will make reasonable efforts to keep you informed about the status of your cancellation request and your refund.
If we change your appointment, we will aim to offer you a practical alternative.
How to contact us
If you have a question or a concern, need to cancel a service or test, or want to ask for a refund, contact us in any of these ways.
- Address: Lucknow Imaging Centre, 4/12, Vijayant Khand, near Kathauta Chauraha, Gomti Nagar, Lucknow, Uttar Pradesh 226010.
- Phone: 0522-3180995
- WhatsApp: +91 70809 82920
- Email: info@lucknowimagingcentre.com
- Hours: Monday to Saturday, 9 AM to 8 PM. Sunday, 10 AM to 2 PM.
Questions about cancelling
How do I cancel or reschedule my appointment?
Contact Lucknow Imaging Centre by phone, WhatsApp or email as soon as you know you cannot come. Say which test or service you booked and the date, and whether you want to cancel or reschedule. The team will explain the next step.
How early do I need to cancel?
As soon as possible, and preferably a reasonable time before the appointment. This policy does not set a number of hours or days. We decide the timeframe for advance cancellation, and the team will tell you when you ask.
Do I get my money back if I cancel?
Not automatically. If you cancel a reasonable time before the appointment, you may be eligible for a refund. Services or tests already provided or consumed, and non-cancellable or non-transferable ones, may be non-refundable.
What happens if the centre cannot do my test?
If we cannot provide your scheduled service or test because of unforeseen circumstances or technical issues, you are eligible for a full refund. If we move your appointment, we will aim to offer you a practical alternative.
Can I reschedule a test that needs preparation?
Possibly, but the team may need to review it first. Do not reuse your old preparation instructions until the team has confirmed them for the new appointment.