Policy • Patient privacy
Patient Privacy Policy
This policy explains what personal and health information Lucknow Imaging Centre collects from patients, why we use it, who may see it, and how you can ask us to correct it.
Effective 8 June 2023. Last updated 12 October 2026.
What this policy covers
This policy covers the information of patients who use the diagnostic services of Lucknow Imaging Centre. It applies while you arrange a visit and while you receive a test.
We are committed to protecting the privacy and confidentiality of your personal and health information. Personal information means details that identify you, such as your name, address and contact details. Health information means details about your health, such as your medical history, scan images and test results.
By using our services, you consent to the practices described in this policy. If anything is unclear, ask the team.
This policy applies only to Lucknow Imaging Centre and its services. It does not cover other websites or services that our website links to. For what the website itself collects from visitors, see our Website Privacy Policy.
What information we collect
We collect two main kinds of information from our patients.
- Personal information: your name, address and contact details.
- Health information: your medical history, diagnostic images and test results.
These are examples, not a full list. We may collect other kinds of information too.
Why we collect and use your information
We may collect and use your personal and health information for these purposes.
- Identification and appointments: to know who you are and to arrange your visit.
- Diagnosis and treatment: to provide an accurate diagnosis and treatment. This includes carrying out your test and preparing your report.
- Communication: to talk to you about your imaging services.
- Records: to maintain your health records.
- Billing: to bill for the services you receive.
- Safety: to keep patients safe.
- Law and administration: to comply with legal and regulatory requirements and to run the centre lawfully.
We may also use de-identified information for research and statistical analysis, to improve our services. De-identified means that the details that could point to you have been removed. Your identity will remain anonymous in these cases.
Who can see your information
Access should be limited to people who are authorised and have a legitimate purpose for seeing your information.
We do not share your personal or health information with third parties unless the law requires it or you give your explicit consent. A third party is anyone outside the centre, other than you.
We may share your information with trusted service providers who help us deliver our services. Examples are IT support, billing and laboratory services. These providers are bound by confidentiality agreements. They may use the information only for the purpose it was shared for.
How we keep your information safe
We use appropriate physical, technical and administrative measures to protect your personal and health information. They protect it from unauthorised access, disclosure, alteration and destruction.
We regularly review and update our security protocols. The aim is to keep your information confidential and its integrity intact. Confidential means that only the right people see it. Integrity means that it stays accurate and is not changed when it should not be.
How long we keep your information
We keep your personal and health information for the minimum period the law requires, or for as long as we need it to provide our services. Some clinical records have legal and professional requirements about how long they must be kept.
When that period ends, we dispose of the information securely or de-identify it.
This policy does not set one fixed number of years for every record. The team will tell you how long a particular record is kept when you ask.
Your right to see and correct your information
You have the right to access, correct or update the personal and health information we hold about you. If you believe anything we hold is inaccurate or incomplete, contact us using the details at the end of this page.
Your requests are subject to identity checks and to the rules on keeping records. We may ask you to confirm who you are before we share or change a record. We may also be unable to change or remove a record that the law or professional rules require us to keep.
This policy does not set out a separate right to have a record deleted. If you want something removed, ask us. The team will tell you when you ask what can be done.
If you are asking about someone else's records, tell the team when you contact us. The team will tell you what they need.
Changes to this policy
We may update this policy from time to time. A change takes effect when we post the revised policy on our website.
We encourage you to read the policy now and then. The dates at the foot of this page show the version you are reading.
How to contact us
Contact us with any question, concern or request about your privacy or about this policy.
- Centre: Lucknow Imaging Centre
- Address: 4/12, Vijayant Khand, near Kathauta Chauraha, Gomti Nagar, Lucknow 226010
- Phone: 0522-3180995
- WhatsApp: +91 70809 82920
- Email: info@lucknowimagingcentre.com
Nothing on this page replaces medical advice. Please ask your own doctor about your health.
Common questions about patient privacy
What patient information does Lucknow Imaging Centre collect?
We collect personal information, such as your name, address and contact details, and health information, such as your medical history, scan images and test results. These are examples, and we may collect other details too. We use them to arrange your visit, report your test, keep your records, bill for services, keep patients safe and meet legal duties.
Does the centre share my medical information with anyone?
Not unless the law requires it or you give your explicit consent. We may share information with trusted service providers, such as IT support, billing or laboratory services. They are bound by confidentiality agreements and may use the information only for the purpose it was shared for.
Can I see or correct my records at Lucknow Imaging Centre?
Yes. You have the right to access, correct or update the information we hold about you. Call 0522-3180995, message +91 70809 82920 on WhatsApp or email info@lucknowimagingcentre.com. We may check your identity first, and we must keep some records as the law requires.
How long does the centre keep my records?
We keep them for the minimum period the law requires, or for as long as we need them to provide our services. After that we dispose of them securely or de-identify them. The team will tell you how long a particular record is kept when you ask.
Does the centre use my information for research?
We may use de-identified information for research and statistical analysis, to improve our services. De-identified means that details that could point to you have been removed, so your identity will remain anonymous.