Report a Vulnerability

A vulnerability is a weakness in a website or system that someone could misuse. For example, it could let a person see information they should not see, or interfere with how the site works.

We appreciate your commitment to the security of Lucknow Imaging Centre. If you find a vulnerability in our systems or website, we encourage you to report it. We will then take appropriate measures to address and resolve it.

This page is only for security weaknesses. If you have a question about a bill, a refund or a test report, please call or message the centre instead.

Before you write to us, collect everything that helps us understand the problem. This includes a detailed description of the issue, its potential impact, and any supporting evidence or proof of concept. A proof of concept is a short demonstration, such as a list of steps or a screenshot, that shows the weakness is real.

Please also have your contact details ready: your name, your email address and your phone number. This lets us talk to you about the vulnerability and how it is resolved.

Send your report by email to info@lucknowimagingcentre.com. Email works best, because you can attach your evidence. If you cannot email, you can call or message us on WhatsApp, and the team will tell you how to send it. You will find those details in the last section of this page.

If we publish a separate security contact or reporting programme, please follow its guidelines instead.

A good report lets us find and check the problem without guessing. Please include the following.

• Description. What the vulnerability is, with the steps to reproduce it.
• Impact. The potential impact and the risks linked to it.
• Technical details. Anything that supports your report, such as affected systems, software versions or web addresses (URLs).
• Your contact details. So we can keep in touch with you.

We ask you not to disclose the vulnerability publicly until we have had enough time to investigate and address it. This is often called responsible disclosure, which means keeping the details private until the problem is fixed.

We also have three plain requests. They are requests for your care, because people trust us with private health information.

• Please do not open, copy or keep patient or personal information.
• Please do not slow down, damage or disrupt the website while you look into the problem.
• If you come across personal information by accident, please stop. Tell us in your report that it happened, but do not include the information itself.

After we receive your report, we will acknowledge it within a reasonable time. This page does not set a number of days. The team will tell you when you ask.

We will then assess and validate the vulnerability. To validate it means to check that the problem is real. We will keep you informed about our progress in resolving it.

We commit to working with you in a collaborative and responsible manner throughout the process.

We appreciate your help in maintaining the security and integrity of our systems. Your cooperation helps us protect the privacy of our users and their data. Thank you for your contribution to the security of Lucknow Imaging Centre.

This page is a general guide, and how we handle a report may vary with the centre's own policies and procedures. It does not promise a reward, a payment or any other benefit for a report.

Send your report by email. For anything else, you can reach the centre in any of these ways.

• Address: Lucknow Imaging Centre, 4/12, Vijayant Khand, near Kathauta Chauraha, Gomti Nagar, Lucknow, Uttar Pradesh 226010.
• Phone: 0522-3180995
• WhatsApp: +91 70809 82920
• Email: info@lucknowimagingcentre.com
• Hours: Monday to Saturday, 9 AM to 8 PM. Sunday, 10 AM to 2 PM.