Policy • Equal treatment
Non-Discrimination Policy
This policy explains that Lucknow Imaging Centre treats everyone with respect and gives equal access to its services, and what you can do if you believe you were treated unfairly.
Effective 8 June 2023. Last updated 12 October 2026.
Our commitment
Lucknow Imaging Centre is committed to providing a safe, inclusive and non-discriminatory environment for all individuals.
We do not tolerate discrimination, harassment or any form of unfair treatment based on a protected characteristic. Discrimination means treating a person worse because of who they are. Harassment means unwanted behaviour that upsets or intimidates someone. A protected characteristic is a personal trait that must not be used as a reason to treat someone worse. This policy covers the following.
- Race and colour.
- Ethnicity and nationality.
- Religion.
- Gender, sexual orientation and gender identity.
- Age.
- Disability.
- Any other protected characteristic.
Equal treatment for everyone
We treat all individuals with respect, dignity and fairness, whatever their personal characteristics or background.
All patients, visitors, employees and stakeholders are entitled to equal access to our services, facilities and opportunities. A stakeholder is anyone with a connection to the centre.
Equal access to services and care
We do not discriminate in providing our services on the basis of any protected characteristic.
All patients are entitled to the same quality of care, whatever their personal characteristics.
That applies to every service we provide.
What is not allowed
We prohibit any form of harassment, discrimination or retaliation against individuals based on protected characteristics. Retaliation means acting against someone to punish them.
This includes, but is not limited to, the following.
- Verbal harassment or discrimination.
- Physical harassment or discrimination.
- Written harassment or discrimination.
This covers harassment or discrimination by employees, contractors, volunteers and any other individuals associated with Lucknow Imaging Centre.
How to make a complaint
If you believe you have experienced discrimination, harassment or unfair treatment at Lucknow Imaging Centre, we encourage you to report it. It helps to say what happened, when it happened and who was involved.
Make your complaint to the designated authority at the centre, using the contact details at the end of this page. We treat complaints confidentially, and we take appropriate measures to address and resolve the matter.
The team will tell you who the designated authority is when you ask.
You can also contact the team with a question about this policy before you decide to make a complaint.
Compliance and training
We are committed to complying with the non-discrimination laws and regulations that apply to us.
We provide training and education to our employees and stakeholders. This promotes awareness, understanding and adherence to this policy.
How to contact us
Contact us if you have a question or concern, or if you want to report an incident related to discrimination or harassment.
- Centre: Lucknow Imaging Centre
- Address: 4/12, Vijayant Khand, near Kathauta Chauraha, Gomti Nagar, Lucknow 226010
- Phone: 0522-3180995
- WhatsApp: +91 70809 82920
- Email: info@lucknowimagingcentre.com
Nothing on this page replaces medical advice. Please ask your own doctor about your health.
Common questions about equal treatment
What does the non-discrimination policy at Lucknow Imaging Centre cover?
It covers equal treatment, equal access to services and care, a ban on harassment, discrimination and retaliation, how to complain, staff training and cooperation with regulatory authorities. It applies to race, colour, ethnicity, nationality, religion, gender, sexual orientation, gender identity, age, disability and any other protected characteristic.
Who is protected by this policy?
All patients, visitors, employees and stakeholders are entitled to equal access to our services, facilities and opportunities. Harassment or discrimination is prohibited whether it comes from employees, contractors, volunteers or other individuals associated with the centre.
How do I report discrimination or harassment at the centre?
Contact the centre on 0522-3180995, on WhatsApp at +91 70809 82920 or at info@lucknowimagingcentre.com. Say that you want to report discrimination or harassment. Complaints go to the designated authority at the centre, and the team will tell you who that is when you ask.
Will my complaint be kept confidential?
Yes. Complaints will be treated confidentially, and appropriate measures will be taken to address and resolve the matter. We will also cooperate with relevant regulatory authorities in any investigation of discrimination or harassment allegations.
Does every patient get the same quality of care?
Every patient is entitled to the same quality of care, whatever their personal characteristics. We do not discriminate in providing our services on the basis of any protected characteristic. If you feel this did not happen, please tell us.