Refund Policy

This policy covers refunds for payments made to Lucknow Imaging Centre through our website, our mobile app, cash or UPI. A refund is money returned to you. UPI stands for Unified Payments Interface, the instant bank payment system used through payment apps.

We aim to give you good service and to bill you correctly for the services you receive. Refunds may be considered in the situations this policy describes.

By making a payment, you agree to be bound by this policy. "Bound by" means you accept it as a rule you must follow. If you do not agree, please do not make a payment. For how you can pay, see our Payment Terms and Conditions.

A refund may be issued in the situations below. "May be eligible" means we consider your request and decide after reviewing the facts.

• Overpayment or duplicate payment. If you paid too much, or paid the same bill twice, you may be eligible for a refund of the extra amount.
• We cancel or cannot provide the service. If we cancel your service, or we are unable to provide the service you asked for, you may be eligible for a refund. If we cannot provide a scheduled test or service because of unforeseen circumstances or technical issues, our Cancellation Policy says you are eligible for a full refund.
• Billing error or unauthorised transaction. If you believe a bill is wrong, or a payment was made without your permission, contact us immediately so we can deal with it. A payment made without your permission is called an unauthorised transaction.

We check the payment before we decide on a refund. You can ask us to review a verified duplicate payment, an overpayment, a cancellation by us, or a billing error that is documented.

To ask for a refund, contact us directly using the details at the end of this page. We may ask you for details of the payment, such as the payment reference number, the date and the amount.

It helps to have these ready: your booking reference, the payment date, the amount, the transaction reference and the reason for your request.

Please keep payment credentials, such as card numbers, PINs and passwords, private. Do not share them publicly.

All refund requests must be made within a reasonable time from the date of payment. We decide what counts as a reasonable time. This page does not set a number of days, so please ask early. The team will tell you when you ask.

We decide whether you are eligible for a refund, and how much, in line with this policy.

If a refund is approved, we process it using the same payment method you used for the original payment, unless we agree something else with you. Banks and payment providers have their own processing times, which can vary. This page does not set a time for a refund to reach you. The team will tell you when you ask.

Some payments may be non-refundable. This includes, but is not limited to, the items below. "Not limited to" means other payments may also be non-refundable.

• Services already provided or consumed. This also covers costs already incurred for your service.
• Non-cancellable or non-transferable services. These are services that cannot be cancelled, or cannot be passed to someone else.

Whether a payment is refundable depends on the facts of your case and on the law that applies.

We will make reasonable efforts to keep you informed about the status of your refund request.

You may be asked for extra information or documents to help us process the refund. Replying quickly helps the request move forward.

If you have a question or a concern, or you want to ask for a refund, contact us in any of these ways.

• Address: Lucknow Imaging Centre, 4/12, Vijayant Khand, near Kathauta Chauraha, Gomti Nagar, Lucknow, Uttar Pradesh 226010.
• Phone: 0522-3180995
• WhatsApp: +91 70809 82920
• Email: info@lucknowimagingcentre.com
• Hours: Monday to Saturday, 9 AM to 8 PM. Sunday, 10 AM to 2 PM.